Get Help With Your Denied or Underpaid Home Insurance Claim

If your insurer has delayed, denied or lowballed your home or contents claim, we’ll help you challenge the outcome and get what you’re owed.

When your home or belongings are damaged, insurance claims can quickly become overwhelming. Whether you’re dealing with delays, denials, lowball offers, or an AFCA complaint, we help you respond with confidence and clarity.

Free claim review

Why Is My Home Insurance Claim Being Disputed?

Every day, we speak to Australians with delayed, underpaid or rejected home or contents insurance claims. We usually see the dispute arising for one (or more) of the following reasons:

Assessments

Insurers can assign unqualified assessors to your home insurance claim, with insufficient information about the event and claim, who perform lacklustre investigations. For water and mould damage in particular, these assessments can leave hidden damage unrepaired.

Exclusions

Insurers may decline a home insurance claim relying on an exclusion for wear and tear, maintenance issues, defects or pre-existing damage, without properly assessing whether the available evidence supports that exclusion, or whether the policy wording applies.

Scope of works

Delays with home insurance assessments and confusion between trades (especially when loss adjusters become involved) can result in items missing from the scope of works and insurers forcing claimants to accept an incomplete scope, risking incomplete repairs.

Cash settlements

After significant events, insurers might not have the resources to perform repairs across their home insurance claims. Instead, some propose cash settlements with weak justification. These offers are often based on cheap quotes with low rates that cannot be used by claimants.

What people say about us

the help You've Been Waiting For

Expert advocacy. Impeccable service.

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"Highly recommended! After spending months feeling lost in the maze of call centres, assessors, and endless frustration with the insurance company, Claimboost has been a true lifesaver"

Maria

"Claimboost has been amazing to deal with, highly recommended. Thanks for all your help with our claim"

Jai

"Working with Claimboost was an outstanding experience from start to finish. Their team brought deep expertise and clear guidance at every step of the process, removing the stress and uncertainty that usually comes with handling insurance claims and disputes"

Julian

"Very helpful and knowledgeable in the complexities of insurance. I would recommend Claimboost"

Elise

How We Help

Home and Contents Claim Dispute Experts

From flood damage in Brisbane, storm damage in Sydney, to fire damage in Victoria, we help Australians across the country dispute unfair home and contents insurance outcomes. Whether it’s a delay, a lowball cash offer, or a claim denial due to vague exclusions, we know how to challenge the insurer’s decision and push for a better result.

At Claimboost, we’re not new to this. With extensive experience, our team understands how the system works and how to make it work for you.

We’re here to cut through the fine print, challenge the insurer’s reasoning, and support you in getting the claim outcome you deserve.

Free claim review

What We See Every Day

Common Home Insurance Claim Problems We Help Fix

Denied, delayed, or underpaid home and contents insurance claims can go off track fast. At Claimboost, we specialise in helping Australians navigate complex insurance disputes and push back when things don’t go to plan. Here are some of the most common issues we resolve.

Claim Delays and Lack of Action

When insurers drag their feet, damage can escalate. Mould spreads, structures deteriorate, and repair costs rise. We help move your home insurance claim forward before minor issues become expensive ones.

Insurance Claim Denied on Exclusions

Policies are often written with vague or confusing exclusions for things like defects, wear and tear, or maintenance. We review your policy wording and challenge denied home insurance claims based on unfair or misapplied exclusions.

Low Payout or Cash Settlement Offers

If you’ve been offered a contents or home insurance payout that feels too low, we can help. Many settlement offers fall short of the true cost to repair or replace. We review the offer and advocate for the full amount you’re entitled to.

Poor Insurance Assessments

Insurer-appointed assessors often miss key details or underestimate damage. We check every report and scope of works, spot what's been overlooked, and push for an accurate and fair home insurance assessment.

Dispute Over Repairs or Contractor Work

If the insurer’s chosen repairer cuts corners or uses underqualified contractors, you don’t have to accept it. We help raise concerns and hold them accountable to the quality and standards outlined in your policy.

Incomplete or Missing Documentation

One of the most common reasons for a denied home insurance claim is paperwork. Insurers often reject or delay claims due to incomplete documentation, unclear evidence, or missed deadlines.

Why Choose Claimboost?

Standing With You When Your Home Claim Gets Messy

Home and contents insurance claims can be stressful, confusing, and slow. At worst, it can feel like you’re up against an insurer that has already made up its mind.

Claimboost was built to change that, giving everyday Australians access to support, clear advice, and practical strategies for disputed home and contents claims. Having worked within the insurance industry, we bring that experience to your side of the table, with structured guidance and a focus on what matters:

Getting your home claim resolved and your life back on track.

Whether your claim has been denied, underpaid, or stuck in endless back-and-forth, Claimboost gives you a clearer path and the support needed to challenge your insurer and move forward with confidence.

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How We Dispute Your Claim — Step by Step

Every claim is different, but our approach is consistent: thorough, evidence-based, and focused on the outcome you’re entitled to. Here’s how we typically work with you.

Step 1 — Free Claim Review

We start with a free 30-minute consultation to understand your situation. We review your insurer’s decision, the policy wording, and the details of your claim to identify weaknesses in their position and your likely entitlements.

Step 2 — Gathering Strong Evidence

Step 3 — Building Your Case

Step 4 — Negotiation with Your Insurer

Step 5 — Escalation to AFCA if Needed

Most of our clients come to us after their claim has been denied, delayed, or underpaid. In the majority of cases, that’s not the end of the story.

We Work With Everyday Australians Across Every State

No matter where you live, if your home insurance claim has been rejected, delayed or underpaid we can help. Claimboost works with homeowners, renters, landlords, and property managers across every Australian state and territory.

The Outcome You Deserve

What You Can Expect

Claimboost is built on transparency, independence, and a client-first approach. Everything we do is focused on helping you understand your rights, reducing the stress of the process, and pursuing a fair result, without confusion or pressure.

If you believe you’ve been treated unfairly, we’re here to help.